Frequently Asked Questions

You can track your order here using your email address and order number. To find your order number, look for the email we sent you with the subject "Order Confirmation."

Once your order has been shipped, we will also send you an email with the subject "Shipping Confirmation." This email contains a direct link that allows you to track your order.

Our city maps show a map section with streets and buildings from a location of your choice.

Simply enter any location into the editor and then adjust the map section as you like. You can zoom in or out as needed and show either an entire city or just a specific location on the map.

Is the map display on the city maps accurate?

The map display on our city maps is 100% accurate and is synchronized with OpenStreetMap. To make your city map unique, you can choose one of our various designs and add your own text as well as icons or photo markers.

What are photo markers?

You can use our photo markers to mark special places on your city map with your own photos. Just upload your favorite photo in the editor and place it at your chosen location.

If you need your city map quickly, you can also order your it from us as a digital file and print it yourself. Immediately after placing your order, you can download your digital file as a PDF or PNG file on the order confirmation page. Depending on the size you want to print, you can choose the file in the aspect ratios 3:4 or 5:7.

If you would like to download your digital file at a later time, you can access it at any time via the link in your confirmation email, which you will receive from us after placing your order.

Acrylic glass has many advantages over regular glass. While it is somewhat more expensive, it is shatterproof, lighter, and protects prints better from fading caused by UV light. That's why we use high-quality, crystal-clear acrylic glass for our frames.

Our frames are made of FSC-certified ash wood.

Your poster will be framed for you free of charge and will arrive ready to hang!

Colors: black, white, or natural

Sizes: 12x16 in, 18x24 in, 20x28 in

Frame dimensions: 0.4 in wide and 0.8 in deep

Momenterie lets you print your special happy moment as a poster. We offer outstanding quality using premium materials and high-resolution printing for true-to-life color reproduction. Our fine art posters are printed on thick 200g paper with a semi-matte finish.

Sizes: 12x16 in, 18x24 in, 20x28 in

Add a frame to your order!
Your fine art poster will be framed for you free of charge and will arrive ready to hang!

If you prefer a minimalist, frameless look, our metal print is the right choice for you! It's a premium print that doesn't require a frame and can be easily mounted using the included hanging kit. It's made of highly durable (3mm-thick) aluminum Dibond and has a semi-matte finish.

Sizes: 12x16 in, 18x24 in, 20x28 in
Weight: up to 2 kg

You should receive a confirmation email from us immediately after placing your order. If you haven't received one, please try the following:

1. Check your spam folder.

2. If the confirmation email isn't in your spam folder, you may have entered an incorrect email address.

3. In that case, please contact us using the contact form on our website. Be sure to include your email address, full name, and address so we can resend your order confirmation email.

Damage to shipments is very rare, but accidents can happen during delivery. Don't worry – you're in good hands with us!

Please contact us via our contact form and attach a photo of your damaged order. We will send you a free replacement as soon as possible! So there's absolutely no risk for you!

If you respond within 60 minutes of placing your order, we will automatically pause it. Please follow the steps to stop production that we sent you in your order confirmation email. We will then send you a voucher as soon as possible, which you can use to place a new order free of extra charge.

If you placed your order more than 1 hour ago, it is already in production and unfortunately, changes are no longer possible. In this case, please contact us via the contact form so we can find a suitable solution for you.

Your happiness is important to us! That's why we offer a Happiness Guarantee: a 100-day money-back guarantee. In the unlikely event that you are not satisfied with your order, you can return it to us within 100 days.

You can find more information here.

Your order may have been delivered to a post office/parcel shop or left with a neighbor. It's also possible that your order was returned to us.

Please try the following steps before contacting us:

1. Check your tracking link to see where your package is located.

2. Check your mailbox for a delivery slip from the courier.

3. Try to find out if someone else, such as a neighbor or family member, accepted your delivery.

4. Contact customer service with the tracking number provided in the tracking link.

If you still can't find your package, please contact us using the contact form, and we'll do our best to help!

If you find that you entered an incorrect or incomplete delivery address when placing your order, you have the following options:

1. You placed your order less than 60 minutes ago. Please follow the instructions in your order confirmation email to stop production and place a new order.

2. Your order was placed more than 60 minutes ago. Please contact us using the contact form on our website so we can find a solution together.

Please do not place a second order with the corrected address before contacting us – we cannot cancel or refund the first order!

If your address can no longer be changed and you are unable to accept delivery to the specified address, we will resend your order at no additional cost once it has been returned to us.

Once you place your order with us, it is immediately forwarded to our printing facility. This ensures that your package arrives as quickly as possible. The exact delivery time depends on your location.

You can find all approximate delivery times here.

If you have already placed an order, you can easily track it here.

No problem! You generally don't receive an invoice with your order – we don't want to spoil any surprises. If you still need an invoice, please contact us via the contact form and we'll send it to you via email.

You can enter your discount code at the checkout when you give your contact and delivery information. Just look for the "voucher code" field directly below the product preview.

After you enter a valid code, it will be applied automatically.

We accept Visa, Mastercard, Maestro, and American Express credit cards. We also offer express checkout via PayPal, Apple Pay, Google Pay, and UnionPay.